Staffing shortages

A Major Shift

In 2021, a survey of 13,000 US hospitality workers revealed that half of them wouldn’t return to their previous roles, with a third planning to leave the industry entirely for better opportunities.

Continued Struggles

By 2024, the global hospitality sector has significantly rebounded due to an increase in both leisure and business travel. However, the recovery remains incomplete, and many hotels continue to struggle with hiring and retaining staff. Despite increasing wages, offering more flexible hours, and expanding benefits, the industry still finds it challenging to address these issues.

Impact on Operations

A recent report from the American Hotel & Lodging Association (AHLA) highlights this problem, showing that 67% of surveyed US hotels are experiencing staffing shortages, with 12% describing their situation as “severely understaffed,” which affects their operational capabilities. The primary challenge for hoteliers remains meeting rising guest expectations and delivering high-quality customer experiences despite ongoing staffing shortages.

Innovation

To tackle this persistent issue, hotels are turning to technological innovation. Fides by LossLess Group offers a solution by helping hotels address labor challenges. This cloud-based SaaS ecosystem automates textile management processes, significantly reducing the need for human involvement. It also enhances the productivity of housekeeping staff, further improving overall operational efficiency.