Privacy policy

Privacy Policy

1. Information We Collect

We collect various types of personal information in connection with your use of the Service. This includes the following:

1.1 Personal Information Provided by You

User Account Information: When you register for the Service, we collect your full name, email address, phone number, and other relevant details necessary for account creation and communication.

Payment Information: When making payments, we may collect billing information such as your credit card details or bank account information. LossLess Group reserves the right to outsource to third-party payment processors, in which case payment information would be stored on their servers.

1.2 Information Automatically Collected

Log Data: Our servers may automatically collect certain information when you use the Service, such as your IP address, browser type, device information, and other technical details related to your interactions with the Service.

Cookies: We may use cookies and similar tracking technologies to enhance the user experience. Cookies are small data files placed on your device that help us remember preferences, understand usage patterns, and improve the Service.

1.3 Client Data

Data You Provide: In the course of using our Service, you may input or upload data into the system. This data is owned by you, and we act as a data processor in accordance with applicable laws and our agreement with you.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing the Service: To deliver, operate, and maintain the Service, including processing your registration, managing user accounts, and ensuring proper functionality.
Billing and Payments: To process payments, manage billing, and collect subscription fees.

Customer Support: To respond to your inquiries, troubleshoot technical issues, and provide customer support.
Improving the Service: To analyze usage patterns and feedback in order to improve and optimize the Service, including features, performance, and user experience.

Marketing Communications: To send you information about updates, new features, and promotions related to the Service (only with your consent, where required by applicable law).

Compliance and Legal Obligations: To comply with applicable laws and regulations, respond to legal requests, and protect our legal rights and interests.

3. Sharing of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Providers

We may share your information with third-party service providers that help us operate, manage, and improve the Service. These service providers are contractually obligated to maintain the confidentiality and security of your information.

3.2 Legal Requirements

We may disclose your information if required by law or to respond to legal processes, such as subpoenas, court orders, or regulatory requests.

3.3 Business Transfers

In the event that we merge with, acquire, or are acquired by another company, your personal information may be transferred as part of that transaction. We will provide notice of such a change in control or ownership if required by law.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data for research, analysis, or marketing purposes, where the information cannot be used to identify you or your business.

4. Data Security

We implement reasonable technical and organizational measures to protect the personal information we collect against unauthorized access, alteration, disclosure, or destruction. However, no security measure is completely secure, and we cannot guarantee the absolute security of your data.

If you believe that your account or personal information has been compromised, please contact us immediately.

5. Data Retention

We will retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law. Once the information is no longer needed, we will securely delete or anonymize it.

For Client Data, we will retain it for the duration of your subscription. Upon termination of the agreement, we will delete or return Client Data as specified in the Agreement.

6. Your Rights and Choices

You have the following rights regarding your personal information.

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe any information is inaccurate or incomplete.

6.2 Deletion

You may request that we delete your personal information, subject to certain legal obligations and our retention policies.

6.3 Opt-out of Marketing Communications

You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the email or contacting us directly.

6.4 Data Portability

Where applicable, you have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.5 Restriction of Processing

You can request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your data or object to its processing.

If you would like to exercise any of the above rights, please refer to Article 10 of this Privacy Policy for LossLess Group’s contact details .

7. International Data Transfers

If you are located outside of the European Union, please be aware that we may transfer your personal information to countries outside of your location, including the United States. We will ensure that any such transfers are in compliance with applicable data protection laws and are subject to appropriate safeguards, such as the EU-U.S. Privacy Shield framework or standard contractual clauses.

8. Children’s Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so that we can take appropriate action to remove such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the revised Privacy Policy on our website and indicate the effective date of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

LossLess Group
Email: info@losslessgroup.com
Address: LossLess Group, Televisieweg 31, 1322 AC Almere, the Netherlands.