LossLess Group
True operational efficiency in textile management
Hotels have been losing money on their textiles for years. Not many operators dare to face this reality, partly because they believe there is no solution to the problem.
It does not have to be that way
Inefficient control leads to stockouts, garment losses, and hours wasted by housekeeping staff. These inefficiencies are often accepted as an unavoidable cost of operation.
The lack of control over textiles not only affects profitability, it also has a direct impact on the quality of service, and may affect guest satisfaction.
The problem has always been there, hidden, generating unnecessary costs that could be avoided with a more efficient and data-driven approach.
At LossLess Group, we address at the root what hotels often ignore.
The LossLess solution
At LossLess, we have created Fides, a cloud-based SaaS solution that provides hotels full capability to manage their textiles in an agile and efficient way throughout their life cycles.
Fides ensures full control, optimizing each process to reduce costs, improve productivity and, above all, free up teams from unnecessary burdens.
Fides has a proven successful track record in eight countries. Local operators feel best served by their improved control of stock levels, and the increase in housekeeping productivity.
Our solution is based on four fundamental axes.
Efficient textile management
Online access
All information in real time at your fingertips
Stock level, wash cycles, losses & damages
Predictive functionality
Reliable data for key decision-making
Preempt stockouts, place timely orders
Alert system
Alerts on deviation from target KPIs
Maintain control at all times
Continuous support
Sustained system and process support
Full customer assistance & problem solving
Hotel – Laundry operating models
The textile management relationship between hotels and laundries is primarily determined by three different operating models.
Linen rental
The linen, either generic pool items or hotel dedicated textiles, is owned by the laundries and rented to hotels. This is the most common case in Europe, where the textile service industry is dominated by a small group of large laundries.
Unfortunately, in many cases, hotels have no visibility of textile flows or cycles. These data are either not available at the laundry, or not shared with the hotel.
Hotel owns linen, external laundry
Hotels may purchase their own textiles with an eye on providing high-quality products and personalized service. Post-pandemic, the upward trend in rental pricing has been significant and ownership has become more attractive. In addition, operators consider premium, often branded, linen a differentiating factor.
Whilst in this model ownership of the assets has shifted to the clients, hotels still outsource their washing to external laundries. Too often, hotels lack insight into the off-property cycle of their expensive assets.
Hotel owns linen, on-site laundry
This way of working is still quite prevalent in the United States. Operators may prefer this approach as they perceive a more controllable environment, focused on the quality of washing and preventing linen losses. However, they ignore the fact that in-house washing often entails challenges that impact operational and financial efficiency.
Notably, there are hidden costs and issues such as insurance, noise and management complexities. Also, the laundry spaces could be repurposed for more profitable amenities like parking, meeting rooms, or spas.
Fides and the hotel-laundry relationship
Irrespective of the operating model, any laundry inefficiencies remain invisible for the hotel. Fides provides comprehensive insight into laundry performance, ensuring efficiency, cost control and accountability. In the absence of clear oversight at client level, laundries lack the incentive to invest in hotel-facing systems. Also, greater transparency of the textile laundry flow could enable hotels to demand better services or pricing.
Fides ensures that hotels retain, and maintain, control over the full logistic textile cycle. These control mechanisms also allow hotels that wash on site to confidently consider outsourcing to external laundries.