Contract terms and conditions

LossLess Group

These Terms and Conditions (“Terms and Conditions”) govern the use of the Software-as-a-Service (SaaS) platform (“Service”) provided by LossLess Group to [Hotel Name] (“Client”) in connection with the subscription for the Service as outlined in the Agreement.

By accessing or using the Service, Client agrees to be bound by these Terms and Conditions and any applicable laws and regulations. If you do not agree with these Terms and Conditions, you must not use the Service.

1. Definitions

1.1 Service

The software-as-a-service platform provided by LossLess Group, which includes access to the features and tools as described in the Agreement.

1.2 Client Data

All data, content, and information uploaded or input by the Client or its users into the Service, including but not limited to customer data, hotel data, and any other information provided during the use of the Service.

1.3 User

Any individual who is registered by the Client and is authorized to use the Service under the Client’s subscription.

1.4 Subscription Fees

The monthly fees payable by the Client for access to the Service, as outlined in the Agreement.

2. Grant of License

2.1 License to Use the Service

LossLess Group grants the Client a non-exclusive, non-transferable, revocable license to access and use the Service for internal business purposes during the term of this Agreement, subject to these Terms and Conditions.

2.2 Scope of Use

The Client may use the Service for its intended purpose, and as described in the Subscription Agreement. The Service is provided solely for the Client’s own use, and the Client is prohibited from sublicensing, renting, leasing, or otherwise distributing the Service to third parties.

2.3 User Registration

The Client must ensure that all users are properly registered with accurate and up-to-date personal information, including their full name and contact details. The Client is responsible for managing user access and ensuring compliance with these Terms and Conditions.

3. Subscription Fees and Payment

3.1 Subscription Fees

The Client agrees to pay the Subscription Fees as set forth in the Agreement. The Subscription Fees are due monthly in advance, and are non-refundable.

3.2 Payment Terms

All payments are to be made via the payment method specified in the Agreement. Payment is due within 30 days from the invoice date. Failure to make timely payments may result in suspension or termination of access to the Service.

3.3 Late Payment

If any payment is overdue by more than 30 days, LossLess Group reserves the right to suspend the Client’s access to the Service until payment is made in full. Interest may be charged on overdue amounts at the maximum rate permitted by law.

3.4 Changes to Subscription Fees

LossLess Group may adjust the Subscription Fees on an annual basis with prior written notice to the Client. Any changes will take effect at the beginning of the next renewal term.

4. Client Responsibilities

4.1 User Conduct

The Client is responsible for ensuring that all users comply with these Terms and Conditions. The Client agrees not to use the Service for illegal or unauthorized purposes.

4.2 Security and Confidentiality

The Client is responsible for maintaining the confidentiality of their login credentials and account information. The Client agrees to notify LossLess Group immediately of any unauthorized access to their account or security breach.

4.3 Compliance

The Client agrees to comply with all applicable laws, including data protection laws, in connection with their use of the Service. The Client will not upload or transmit any unlawful or harmful content.

4.4 Data Backups

LossLess Group is responsible for regularly backing up the data stored in the Service. While LossLess Group takes reasonable steps to ensure data integrity, LossLess Group is not responsible for any loss of data that occurs.

5. LossLess Group Responsibilities

5.1 Service Availability

LossLess Group will use commercially reasonable efforts to provide the Service with 99% availability, excluding scheduled maintenance and downtime due to factors outside LossLess Group’s control, such as internet outages or force majeure events.

5.2 Maintenance and Updates

LossLess Group may periodically update the Service and its features. The Client agrees to accept and use the latest versions of the Service and its updates.

5.3 Customer Support

LossLess Group will offer support to the Client, which may include troubleshooting, resolving technical issues, and providing information on how to set up the Service. Support is remotely available via email, phone, or chat. LossLess Group preserves the right to charge for any additional support.

5.4 Data Protection

LossLess Group will implement reasonable technical and organizational measures to protect Client Data against unauthorized access, loss, or disclosure. LossLess Group will comply with applicable data protection laws.

6. Data Ownership and Privacy

6.1 Client Data Ownership

The Client retains ownership of all Client Data. LossLess Group does not claim any rights to Client Data except as necessary to provide the Service.

6.2 Data Processing

If LossLess Group processes personal data on behalf of the Client, LossLess Group agrees to act as a data processor under applicable data protection laws and will process personal data only in accordance with the Client’s instructions.

6.3 Data Use

LossLess Group may use aggregated and anonymized data derived from the Service for the purpose of improving the Service, research, and analytics, but will not disclose Client Data to third parties except as necessary for providing the Service or as required by law.

6.4 Data Retention

LossLess Group will retain Client Data for the duration of the Agreement and for a reasonable period thereafter to facilitate data retrieval in case of termination. Upon termination, LossLess Group will delete or return the Client Data as specified in the Agreement.

7. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.