Laundry operations

An essential partnership

It is our firm believe that hotels and laundries are partners in a mutually beneficial relationship. Whilst the history between these two entities has sometimes been adversarial, it doesn’t have to be. Agreement on both sides about the importance of transparency and control over textiles levels the playing field. This understanding ensures accountability for both parties, allowing each to focus on their core business.

Fides gives hotels enhanced control over laundry operations. It helps monitor the four key responsibilities every laundry must fulfill.

Wash Well

A laundry’s primary job is to ensure that all textiles returned to the hotel are fit for purpose. However, achieving 100% success in a single wash cycle isn’t always realistic. To avoid overly harsh wash programs that could damage textiles, laundries take into account a ‘rejection rate’. This is typically around 3%, and the items concerned are separated for rewash. Despite advancements in optical analysis technology, laundries still rely heavily on human inspection. Consequently, rejected items sometimes slip through, and end up at the hotel.

Fides helps hotels to efficiently track and report these rejected articles. It automatically deduct these items from invoices. With hotels having access to real-time rejection data, in turn, it helps laundries identify and resolve internal control issues.

Wash Quickly

Time is critical in laundry operations. The faster items return to the hotel, the lower the stock requirements. Fides tracks this process to ensure hotels and laundries balance speed with quality. It also avoids the pitfalls of rushing processes at the expense of increased rejection or damage rates.

Turnaround times: the exact time, between the moment the soiled linen is checked out at the hote, and returned clean.
Category-specific data: grouping items by category ensures precise tracking and actionable insights.

Wash Carefully

Textiles are often taken out of circulation due to damage or irremovable stains. Fides makes this process simple, enabling hotels or laundries to quickly remove damaged items from inventory. Operators also have access to data on the lifespan of each damaged item, including how often it was washed. These data help identify potential quality or durability issues, allowing hotels to address concerns with suppliers or laundries.

Charge what you wash

Accuracy in invoicing is critical to maintaining trust. Fides ensures that invoices reflect reality by tracking all assets leaving and entering the hotel. The system then incorporates in real-time any rejected items. Based on the last confirmed item location, Fides also allocates losses either to the laundry or the hotel. This transparency ensures that both parties are responsible for their respective losses, fostering a balanced and fair relationship.

Transparency

Fides empowers hotels and laundries with real-time data and actionable insights. Reliable data eliminate guesswork and ensure a transparent, efficient partnership.